Home > Troubleshooting > When all else fails, how do I get G-Wizard to run?

When all else fails, how do I get G-Wizard to run?

When all else fails, there are a couple of things to try.

First, you need to uninstall Adobe AIR and G-Wizard and try again after rebooting. Use one of the methods described above to uninstall G-Wizard. To uninstall Adobe AIR, here are the steps:

To remove Adobe AIR on Windows, do the following: 



Select Start > Settings > Control Panel. 

Open the Add or Remove Programs panel. 

Select Adobe AIR to remove the runtime. 

Click the Change/Remove button. 


To remove Adobe AIR on Mac OS, double-click the Adobe AIR Uninstaller (Adobe AIR Uninstaller.app)in your Applications/Utilities folder. 

Next, try to reinstall. There is a download link on the Adobe AIR page. And yes, if it still won't come up, try to start after one more reboot.

If you still have a problem, it's time to see whether Adobe AIR is working properly. Adobe has a Troubleshooting Guide for AIR.

In addition, you'll want to find an AIR application other than G-Wizard and make sure it runs first so we can isolate whether the problem is with Adobe AIR on your machine or the G-Wizard software. To find an AIR application, go to the Adobe AIR application page, pick one of the free applications in the application showcase, and try to install it. You need an app that installs on your PC, not a mobile app. 

I have tried the Superstring app, for example, which downloads here: 


If you can't run another Adobe AIR app, our problem is getting Adobe AIR properly installed on your machine. Try directly installing the latest from Adobe by going to the Adobe AIR Installer page. Make sure your Flash Player is up to date here is the download page for Flash. And BTW, much to my surprise and consternation, you can install AIR without installing Flash. Shame on Adobe for not automating that.

Note that sometimes you can wind up with a corrupted AIR install on your machine, and that requires a little more care to get rid of. If the Adobe AIR install got interrupted in the middle, this is definitely something to be suspicious of. The trick is to use Microsoft's free "Windows Install Clean-Up" utility. Run that, find any entries for "Adobe AIR" and remove them. To download, visit http://support.microsoft.com/kb/290301, then scroll down till you see download link. 



Troubleshooting and FAQs

Troubleshooting guide
Beginner's Glossary

Use the search box at top to find the answer to your questions.


Getting Started & User Manuals

Customer Service

For in-depth questions you can file a support ticket and get answers directly from us.

To file a ticket, send email to 'support@cnccookbook.com' or use the 'Submit Tickets' link below. You'll need to Login to submit tickets or review their status.


Send us email any time--we read them all.

Get Help Right Inside the Software

Our G-Wizard software gives you access to all sorts of help right inside the software:

G-Wizard Help

Dig Deeper

Get the most out of your G-Wizard Software with our articles and online courses:

G-Wizard Software Blog Posts: Every new feature gets a write up here first.

Feeds and Speeds Course: Learn the trade secrets of Feeds and Speeds and how to exploit them with G-Wizard Calculator.

G-Code Programming Course: Filled with examples for G-Wizard Editor.

Blog Posts on Feeds and Speeds: Even more trade secrets.

Blog Posts on G-Code Programming: Even more g-code gems.

Tips: Our software will give you a popup tip every so often. Check them out and let them run. You'll pick up all kinds of helpful ideas.