Home > Troubleshooting > When all else fails, how do I get G-Wizard to run?

When all else fails, how do I get G-Wizard to run?

When all else fails, there are a couple of things to try.

First, you need to uninstall Adobe AIR and G-Wizard and try again after rebooting. Use one of the methods described above to uninstall G-Wizard. To uninstall Adobe AIR, here are the steps:

To remove Adobe AIR on Windows, do the following: 

 

  
  

Select Start > Settings > Control Panel. 

Open the Add or Remove Programs panel. 

Select Adobe AIR to remove the runtime. 

Click the Change/Remove button. 

 

To remove Adobe AIR on Mac OS, double-click the Adobe AIR Uninstaller (Adobe AIR Uninstaller.app)in your Applications/Utilities folder. 

Next, try to reinstall. There is a download link on the Adobe AIR page. And yes, if it still won't come up, try to start after one more reboot.

If you still have a problem, it's time to see whether Adobe AIR is working properly. Adobe has a Troubleshooting Guide for AIR.

In addition, you'll want to find an AIR application other than G-Wizard and make sure it runs first so we can isolate whether the problem is with Adobe AIR on your machine or the G-Wizard software. To find an AIR application, go to the Adobe AIR application page, pick one of the free applications in the application showcase, and try to install it. You need an app that installs on your PC, not a mobile app. 

I have tried the Superstring app, for example, which downloads here: 

http://www.simplestways.com/superstring/index.html

If you can't run another Adobe AIR app, our problem is getting Adobe AIR properly installed on your machine. Try directly installing the latest from Adobe by going to the Adobe AIR Installer page. Make sure your Flash Player is up to date here is the download page for Flash. And BTW, much to my surprise and consternation, you can install AIR without installing Flash. Shame on Adobe for not automating that.

Note that sometimes you can wind up with a corrupted AIR install on your machine, and that requires a little more care to get rid of. If the Adobe AIR install got interrupted in the middle, this is definitely something to be suspicious of. The trick is to use Microsoft's free "Windows Install Clean-Up" utility. Run that, find any entries for "Adobe AIR" and remove them. To download, visit http://support.microsoft.com/kb/290301, then scroll down till you see download link. 


 

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