Home > Troubleshooting > I run G-Wizard Editor and the window doesn't paint properly. It's all white, or mostly white with a black square.

I run G-Wizard Editor and the window doesn't paint properly. It's all white, or mostly white with a black square.

Note: There is a bug in Adobe AIR 24 (currently the latest version) that can cause this problem. We expect Adobe to fix it in AIR 25, but meanwhile, follow this procedure to make sure you have AIR 23 installed:

1. From Windows Control Panel, uninstall G-Wizard Editor and Adobe AIR. 

2. Download AIR 23 install from this page: https://helpx.adobe.com/air/kb/archived-air-sdk-version.html 

You want the "AIR 23 runtime download" for your platform. 

3. Run the AIR 23 install. 

4. Run GWE Install (http://www.cnccookbook.com/GWizard/GWEInstall.html) 

5. If AIR asks to update, you have to tell it you'll do it later or it will just drag in AIR 24. 

If you're running AIR 23 and still have problems, then this is a driver problem. Sometimes, Windows (haven't caught Macs doing this) updates its video drivers to more generic versions that don't have all the latest fixes. You'll need to find the latest driver for your particular graphics card and install it to fix this problem. There are 3 good links for the latest drivers on this Adobe page:

https://helpx.adobe.com/flash-player/kb/stage3d-unsupported-chipsets-drivers-flash.html

If the suggestions on that page don't work, try setting it to software rendering. To do that, add a file named "GWESoftwareRender.txt" into your "My Documents" folder (or the Mac equivalent). It doesn't matter what's in the file so long as it exists. Restart GW Editor and see if it'll paint correctly in software rendering mode.

 


 

Download
Links

Troubleshooting and FAQs

Troubleshooting guide
Beginner's Glossary

Use the search box at top to find the answer to your questions.

Training
Videos

Getting Started & User Manuals

Customer Service

For in-depth questions you can file a support ticket and get answers directly from us.

To file a ticket, send email to 'support@cnccookbook.com' or use the 'Submit Tickets' link below. You'll need to Login to submit tickets or review their status.

Feedback


Send us email any time--we read them all.

Get Help Right Inside the Software


Our G-Wizard software gives you access to all sorts of help right inside the software:

G-Wizard Help

Dig Deeper


Get the most out of your G-Wizard Software with our articles and online courses:

G-Wizard Software Blog Posts: Every new feature gets a write up here first.

Feeds and Speeds Course: Learn the trade secrets of Feeds and Speeds and how to exploit them with G-Wizard Calculator.

G-Code Programming Course: Filled with examples for G-Wizard Editor.

Blog Posts on Feeds and Speeds: Even more trade secrets.

Blog Posts on G-Code Programming: Even more g-code gems.

Tips: Our software will give you a popup tip every so often. Check them out and let them run. You'll pick up all kinds of helpful ideas.