Home > Troubleshooting > I Need to Install a New Adobe AIR But I Can't Uninstall the Older Version

I Need to Install a New Adobe AIR But I Can't Uninstall the Older Version

This annoying problem has come up a couple of times. Here's are the things that have worked to get folks unstuck:

- This guy couldn't uninstall or install, but found a trick: http://blog.underplot.com/blog/10/

- This thread tried that guy's same trick, but when it failed ran the Windows Install Clean-up: http://forums.adobe.com/thread/427487 

- Same advice here plus directions for how to capture the installer log: http://forums.adobe.com/message/3294423

- After trying the above three things with no success, one customer rebooted and suddenly all was well. There's a reason Customer Service peeps like to ask you to reboot a lot!



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